Product Support
CourseArc takes pride in our agility and innovative spirit as a growing company. When it comes to technical support, we invest the right resources and team members to make our clients feel like they have the world at their back. We are leading the way for our customers with detailed information in our Knowledge Base and proactively shedding light on more complex needs like LTI. When a need arises, we answer the call, dig into the question, and get our customers the results they need. Some might even say, we are on the border of obsessive about our support, but we just treat our customers the way we would want to be treated!
CourseArc is very responsive in customer support, and expands from the top company leadership down to customer service representatives. The company is dedicated to understanding what kind of client we are. We are unique, where we are not a corporate or education client, so some software providers were not familiar with and did not understand what we were trying to do with our programs. CourseArc was always willing to have those conversations to help us service our primary audience and get it right. The responsiveness and flexibility in working with clients has made it a very good partnership.
