Professional Services

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Our team is here to help you succeed

Ensure your program is thriving with the support of CourseArc’s Professional Services team, experts in producing high-quality, accessible eLearning content. Tailored and flexible to effectively serve your organization and its goals, our experts partner with your team to help them reach their maximum potential.

Concierge Coaching & Design Support

Because CourseArc values each and every client, our team develops an in-depth knowledge of each organization and their online programming goals. Our expertise in building high-quality content ensures your team receives the experienced guidance they require. CourseArc Concierge is available to consult, answer questions and keep your team on track for as much help as needed, for as long as you need us.

“I had the opportunity to work with CourseArc Instructional Designer Jill S., on a 4 week-long hybrid (synchronous and asynchronous) training focused on suicide prevention. From the beginning, she was incredibly collaborative, communicative, and had clear follow-through on every task as we worked through the project plan and scope of work. Her approach firmly centers the learners and trainers, creating a fluid experience that provides multiple opportunities for practicing and integrating skills and reflection. Our meetings were strategic, energizing, and fun, where shared problem solving was encouraged.”

Melissa Farr, Training and Program Manager, Center for Health and Learning

“We were trying to find a mechanism for a more interactive, intuitive, user-friendly training. We are a company of 100% practitioners, so we have no technical department or expertise. I represent a small company with no budget or expertise to build that tech department ourselves so there is a big gap in technology. CourseArc helped us address those technology gaps. Like us, CourseArc was agile and focused on getting things done and done right.”

Beth Keeton, Executive Director, Griffin-Hammis

Content Development

Hire our experts for your design needs–big or small. From single instructional objects to learning modules, courses and entire online programs, CourseArc works with your subject matter experts throughout development to efficiently build a final product that is a true asset to your organization.

“I must admit that I went reluctantly into the online instructional age. I was unsure that curriculum content developed and refined over 30 years of classroom presentation could be adequately converted to eLearning. The projects that were done by CourseArc took my breath away; easy to use, yet powerful. The only word I can use to describe their work and platform is BRILLIANT!”

George S. Everly, Jr. PhD, ABPP, FACLP, FAPA, Co-founder of ICISF (International Critical Incident Stress Foundation)

Accessibility Support

Every organization has a legal obligation and responsibility to provide online content that people of all ability levels can access. CourseArc understands that when it comes to compliance, each organization’s experience level and staff capacity differs. Our experts help clients prioritize accessibility and cultivate a culture of inclusivity. We offer review and development services including risk assessment of existing content, identification of and rectification of Civil Rights violations and WCAG 2.1 AA compliance training.

“We sought the CourseArc team out for their accessibility expertise. In addition to her deep knowledge of methodology, engagement and adult learning, Jill’s proficiency in accessibility helped us transform our content into a user-friendly learning experience that was well beyond my vision. I could not have asked for a more skillful partner and guide in completing this project!”

Melissa Farr, Training and Program Manager, Center for Health and Learning

Instructional Design Training

Learning design best practices takes your team to the next level and yields superior content production for your audience. CourseArc’s Principles of Instructional Design course covers key concepts, processes, skills and tools required to produce rich, engaging and accessible online courses. Our self-paced, facilitated and custom cohort options up-skill your team and build their confidence in online learning design.

“Just a big thank you for providing this course. I absolutely loved the presentation of the materials! CourseArc is such a beautiful tool for organizing and presenting course content like this, and it worked wonderfully here in particular.”

Principles of Instructional Design Student

Content Delivery & Migration

Changing to a new system efficiently requires proper planning and solid execution. We can strategize your plan to rebuild or migrate your content into CourseArc from your current content system. We set proper expectations for launch based on a clear understanding of the rebuilding or migration path and work alongside your team or complete the project independently while you focus on other strategic goals.

“Rio Salado College offers hundreds of online and hybrid courses. CourseArc has been instrumental in our efforts to modernize Rio’s content delivery. They worked with our teams facilitating custom integration with our learning management system to meet our goals to streamline course authoring, increase student engagement, and meet accessibility requirements. CourseArc welcomes our feedback and suggestions creating a collaborative spirit that has benefited both organizations.”

Michael Medlock, Associate Dean, Instructional Design & Technology, Rio Salado College

Tailored Training

Tailored training is a precise, data-driven approach to skill improvement of your design team. Through custom webinars, in-person sessions and/or online modules, CourseArc meets your team members exactly where they are to help them grow their skills. Whether it’s process, outcome alignment, design, accessibility or learning the CourseArc platform, customized training plans ensure your organization continues to achieve specific goals that matter most to your overall success.

“This course was a fantastic experience that was fun and engaging. The collaboration and customization ensured that our Principles of Instructional Design experience was tailored to not only our individual professional needs but to meet our goals here at IDLA. By the end of the course, we not only had multiple improved lessons deployed in our classes but we understood the theory behind why those changes were important to us as well. We continue to refer back to the course resources to help with decision making on a regular basis, even a year later.”

IDLA Content Development Team, Idaho Digital Learning Alliance

LMS Support

A Learning Management System (LMS) provides the structure to disseminate and manage your content. Within each LMS, there are myriad nuances and options that impact how your learners, facilitators and administrators experience your content. Not all LMSs have the ease of use and scalability your organization requires. Whether it’s determining which LMS is the best fit for the organization’s needs, planning the strategic implementation of your LMS, transitioning from one LMS to another, or providing administrative support, the CourseArc team works to optimize your learner and administrator experiences in this key system.

“Kyle and the rest of the CourseArc team have been enormously helpful in our course-building process. They are so knowledgeable on all things LMS-related — from troubleshooting to assisting with content creation — and are always quick to respond over email or hop on a call. We are so grateful for their help and would recommend CourseArc to anyone building online courses!”

Virtanza Content Development Team, Virtanza
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George S. Everly, Jr., PhD, ABPP, FACLP, FAPA

“I must admit that I went reluctantly into the online instructional age. I was unsure that curriculum content developed and refined over 30 years of classroom presentation could be adequately converted to eLearning. The projects that were done by CourseArc took my breath away; easy to use, yet powerful. The only word I can use to describe their work and platform is BRILLIANT!”