Last Updated: November 2022
1. Types of Information Collected for All Users
To better provide you with access to and use of CourseArc, we collect two types of information about our users: Personally Identifiable Information and Non Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using CourseArc.
The Client uses CourseArc to develop and deliver online content to students. The Client’s internal team of course creators and administrators are registered users of CourseArc. For content creators and administrators in CourseArc, the following information is retained:
- Email address
- Log of activity in the system, such as comments, tasks, edits to content, etc.
A Client’s students and instructors would be considered unregistered users of CourseArc. They access content via the Client’s Learning Management System (LMS) without registering and/or logging into CourseArc. For students accessing CourseArc content, if student tracking and scoring is enabled by the institution, the following information is stored about students and instructors who access this content:
- Student’s ID from the LMS
- Email address
- Scores on the activities they participate in
Please note that if student tracking and scoring is enabled, instructors, as indicated by the LMS, are able to see a granular view of students’ interactions with CourseArc content and to view reports on student progress. This information will not be sold nor shared with third parties and is only used for educational purposes.
Note that student tracking will not occur unless the institution opts-in.
For students and instructors accessing CourseArc content, if student tracking and scoring are NOT enabled by the institution, no information is stored about students or instructors who access this content.
2. Collection Methods and Use of Information for Registered Users
We do not collect any Personally Identifiable Information about you unless you voluntarily provide it to us. You provide certain Personally Identifiable Information to us primarily when you register for CourseArc. We may also collect information from you at other points on our site that state that such information is being collected. We use technologies like cookies and pixel tags to provide, improve, protect and promote CourseArc. A cookie is a small data text file, which a website stores on your computer’s hard drive (if your web browser permits) that can later be retrieved to identify you to us. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with CourseArc, and improving CourseArc based on that information. You can set your browser to not accept cookies, but this may limit your ability to use CourseArc.
In addition, we may also collect, or our third-party vendors and/or content server may collect, certain Personally Identifiable Information. We use your IP address to diagnose problems with our servers, software, or to administer our site.
Note that our Acceptable Use Policy (AUP) only applies to registered users of CourseArc.
3. Release of Information for Registered Users
We do not sell, trade, or rent your Personally Identifiable Information to others. We do provide some of our services through contractual arrangements with services providers and other third parties solely to provide the services intended by the software. We and our service partners use your Personally Identifiable Information to operate CourseArc.
We require our service partners to limit their use of your Personally Identifiable Information solely to operate CourseArc.
Occasionally, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
4. Updating and Correcting Information
We believe you should have the ability to access and edit the Personally Identifiable Information that you have provided to us. You may change any of your Personally Identifiable Information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this site. You may also access and correct your personal information and privacy preferences by submitting a support ticket at: https://coursearc.freshdesk.com/support/tickets/new. Please include your CourseArc account’s URL when you contact us.
We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on this site. In addition, it may be impossible to completely delete your information without some residual information because of backups.
5. User Choices on Collection and Use of Information
We may, from time to time, send you e-mail regarding our products and services. For example, we email System and Course Administrators every time we release new features to our software. If you do not want to receive such mailings, please opt out by navigating to the UNSUBSCRIBE link at the bottom of a mailing.
6. Security of Information
At our Site, you can be assured that your Personally Identifiable Information is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our users is of utmost concern to us. Your Personally Identifiable Information is protected in several ways. Access by you to your Personally Identifiable Information is available one of two ways. First, some users will access it through a password and unique ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. Second, some Clients may access information through Single Sign On within the Client’s Learning Management System. In addition, your Personally Identifiable Information resides on a secure server that only selected CourseArc personnel and contractors have access to via password. We encrypt your Personally Identifiable Information in transit and hereby prevent unauthorized parties from viewing such information when it is transmitted to us.
Personal information that you provide that is not Personally Identifiable Information also resides on a secure server and is only accessible via password. Since this information is not accessible from outside CourseArc, LLC, you will not be asked to select a password in order to view or modify such information.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
7. Privacy Policies of Third-Party Sites
8. Children and Students
You must be at least 18 years old to be a registered user to access and use CourseArc software to build content and/or share content.
Students under 18 years of age (“Child” or “Children”) may be given access to view CourseArc content by a CourseArc Client as an unregistered user. If the CourseArc Client has opted-out of student tracking, then we do not collect any personally identifiable information for the Child, however, we may collect non-personally identifiable information. If an organization has opted-in to student tracking, we store information about child’s interactions with content, grades, names, IDs, and email addresses, which allows instructors and the Client’s designated CourseArc Administrator(s) to see a granular view of child’s interactions with CourseArc content and to view reports on the child’s progress. This information will not be sold nor shared with third parties.
We do not market to or solicit information from students, regardless of whether or not they are accessing content with or without the use of personally identifiable information.
A parent may review or terminate their Child’s use of CourseArc, and refuse to permit the further collection or use of their Child’s Personal Information, at any time by contacting the CourseArc Client. If a parent terminates a Child’s use of CourseArc, the Client’s designated CourseArc Administrator is responsible for notifying CourseArc at: https://coursearc.freshdesk.com/support/tickets/new and we will delete any and all Personal Information provided to us in connection with the registration. Regardless, we will delete a Child’s Personal Information once the information is no longer needed for its educational purpose.
CourseArc takes the privacy of children and students extremely seriously. Personal information we collect may be subject to the Children’s Online Privacy Protection Act (“COPPA”) and/or the Family Educational Rights and Privacy Act (“FERPA”).
COPPA requires that operators of websites and online services that collect the personal information of children under 13 years of age (i) inform parents and legal guardians about their practices for collecting, using and disclosing such personal information and (ii) obtain verifiable consent from parents and legal guardians for doing so. We only collect personal information through CourseArc from a child if a Client has obtained parental consent for that child to use CourseArc.
FERPA protects personally identifiable information contained in students’ education records from unauthorized disclosure. Consistent with FERPA, we will only use education records, as defined under FERPA, for the purpose of providing agreed services to a school, school district or teacher. We will never share or sell FERPA-protected information, or use it for any other purposes, except as otherwise directed or permitted by the school, school district or teacher. If a parent or eligible student requests access to education records that are hosted on our servers, we will help facilitate such access.