A Letter to CourseArc Clients,
We know that our clients are champions of high-quality online learning and are already creating and deploying online content for your learners. As CourseArc users, you are already e-learning trailblazers and most likely will have an easier transition to fully online. However, we are all facing unprecedented challenges with the spread of the COVID-19 virus.
As entire departments and schools migrate to virtual classes, you will have an increasing demand for CourseArc use—from both internal and external organizations. We are here to assist you in any way we can and want to share some specific supports we are implementing.
Use of CourseArc
Effective immediately, any existing client will have no limit on the number of CourseArc accounts/content-creators. Additionally, we will not charge anyone for additional students. You may add as many new users and students as you need to until July 1, 2020.
Due to the anticipated increase in online learning and remote instruction learning, we will be dedicating more resources to ensure that our servers and databases are performing optimally.
We ask that anyone who is expecting a significant increase in student use to let us know as soon as possible so that we can estimate the increase in traffic. We also want to encourage you to consider asynchronous learning as opposed to synchronous learning which is much more taxing on our servers. Your Client Representative will reach out to you individually to follow up.
Lunch and Learn Sessions
Starting on Friday, we will be hosting weekly Lunch and Learn sessions since it will be impossible to host organization-specific onboarding with the significant increase in users. These webinars will cover the basics for new users as well as a gradebook/scoring session for instructors that do not have access to CourseArc but need to understand the gradebook functionality from inside of the LMS.
Each Lunch and Learn will feature a 15-minute demonstration session followed by a 15-minute Q&A session. Both sessions will be recorded and shared with Lunch and Learn registrants.
We will publish a blog post featuring rapid development tips focused on transitioning from face-to-face/in-person instruction to online learning. We also will keep everyone updated via social media.
If you have suggestions or resources, such as tips for online discussion forums, supporting instructors new to online learning, or best practices using synchronous meeting tools for other schools that you are willing to share, please reach out. We will curate the resources and provide public access to our clients.
We are asking all clients to do their very best to troubleshoot any issues and only submit a ticket from one of your designated Account Representatives as a last resort. We appreciate your patience as we ramp up our support resources to handle this influx of users.
We are committed to maintaining the same high level of service and support that our customers are accustomed to. Please let us know if you have any questions and, most importantly, wash your hands!
-The CourseArc Team
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