Coronavirus Update

A Letter to CourseArc Clients,

We know that our clients are champions of high-quality online learning and are already creating and deploying online content for your learners. As CourseArc users, you are already e-learning trailblazers and most likely will have an easier transition to fully online. However, we are all facing unprecedented challenges with the spread of the COVID-19 virus.

As entire departments and schools migrate to virtual classes, you will have an increasing demand for CourseArc use—from both internal and external organizations. We are here to assist you in any way we can and want to share some specific supports we are implementing.

Use of CourseArc

Effective immediately, any existing client will have no limit on the number of CourseArc accounts/content-creators. Additionally, we will not charge anyone for additional students. You may add as many new users and students as you need to until July 1, 2020

Bandwidth

Due to the anticipated increase in online learning and remote instruction learning, we will be dedicating more resources to ensure that our servers and databases are performing optimally.

We ask that anyone who is expecting a significant increase in student use to let us know as soon as possible so that we can estimate the increase in traffic. We also want to encourage you to consider asynchronous learning as opposed to synchronous learning which is much more taxing on our servers. Your Client Representative will reach out to you individually to follow up.

Lunch and Learn Sessions

Starting on Friday, we will be hosting weekly Lunch and Learn sessions since it will be impossible to host organization-specific onboarding with the significant increase in users. These webinars will cover the basics for new users as well as a gradebook/scoring session for instructors that do not have access to CourseArc but need to understand the gradebook functionality from inside of the LMS.

Each Lunch and Learn will feature a 15-minute demonstration session followed by a 15-minute Q&A session. Both sessions will be recorded and shared with Lunch and Learn registrants.

Learn More and Register Today

Resources

We will publish a blog post featuring rapid development tips focused on transitioning from face-to-face/in-person instruction to online learning. We also will keep everyone updated via social media.

If you have suggestions or resources, such as tips for online discussion forums, supporting instructors new to online learning, or best practices using synchronous meeting tools for other schools that you are willing to share, please reach out. We will curate the resources and provide public access to our clients.

Explore All Blog Posts

Troubleshooting

We are asking all clients to do their very best to troubleshoot any issues and only submit a ticket from one of your designated Account Representatives as a last resort. We appreciate your patience as we ramp up our support resources to handle this influx of users.

Check out our Knowledge Base

We are committed to maintaining the same high level of service and support that our customers are accustomed to. Please let us know if you have any questions and, most importantly, wash your hands!

-The CourseArc Team

2020-03-20T09:53:13+00:00March 13th, 2020|Online Learning|0 Comments

About the Author:

In 2014, Katie and her lead developer, Bethany Meyer, developed the concept for CourseArc and launched the beta version in 2015. She combines a broad educational technology background with program planning and project management expertise to help organizations deliver high quality learning solutions. Prior to starting CourseArc, Katie ran her own consulting company providing clients with program planning, instructional design, and eLearning solutions. She worked with companies and organizations to design and deliver eLearning, to conduct needs analysis and program review in order to make recommendations for improvement, to plan and deliver professional development for employees, to lead large-scale grant applications that include eLearning, and to provide documentation and process improvement to management. Previously, Katie worked for Baltimore County Public Schools (BCPS) as the secondary specialist in the Office of Instructional Technology. As a specialist with BCPS, Katie led the creation of teacher professional development using eLearning and developed over 10 courses using both blended and fully online formats using Desire2Learn and Blackboard. Later, Katie led several large scale, multi-million dollar federal grants focusing on eLearning with multiple stakeholders, partners, internal employees, and contractors. Katie received her BA degree in History and Education and MA Degree in Instructional Design from UMBC. In addition, she has completed many professional training courses such as PMP, Flash, ADL Co-Lab Scorm School, HTML/Dreamweaver, Captivate, and Articulate. Katie has also presented at national conferences on eLearning and is knowledgeable regarding current trends in technical and eLearning solutions, such as Learning Management Systems (LMS), writing for English as a Second Language Learners (ESL), accessibility requirements, HTML 5, Javascript, .css, and responsive design/mobile.

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CourseArc is here to assist you in any way we can and want to share some specific supports we are implementing.COVID-19 UPDATE
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